How can we help?

Think about the length of your event, how many edited images you'd like, and any extras that matter to you — like prints, an album, or a second photographer. Every service lists Basic, Gold and Premium packages side by side so you can compare, and if you're unsure our team is happy to help you choose.

Yes. Most packages include optional add-ons — additional images, expedited delivery, an extra photographer, custom backgrounds and more. Toggle these while you configure your package and your estimated total updates in real time.

Submitting a booking sends us a request — no payment is taken at that step. Our team reviews availability, matches you with a vetted photographer for your service and style, and confirms the details with you before your shoot is arranged.

Yes — you tell us your preferred date and location when you book, and we confirm availability as we match you with a photographer. Share as much creative direction as you like so we can find the right fit.

You're welcome to share any preferences in your booking notes — including a photographer you've seen in our portfolio — and our team will do its best to accommodate them when matching you for your service, location and style.

Every photographer in the network is reviewed before they take bookings. For each request we match you with a vetted professional whose experience fits your service, location and the style you're after.

If a matched photographer can no longer cover your shoot, GenieGalleries arranges a suitable replacement from the vetted network and keeps you informed. Your coverage and package stay the same.

Submitting a booking is a request, so no payment is taken at that step. Our team reviews availability and confirms your details, and any payment is arranged as part of that confirmation.

No deposit is taken when you request a booking — the request itself is free. If a deposit becomes part of confirming your shoot, our team will explain it clearly before anything is arranged.

Because no payment is taken when you request a booking, cancelling before confirmation costs nothing. Cancellations and refunds after confirmation are handled with our team on a case-by-case basis — reach out through Support and we'll help.

Accepted payment methods and invoicing are confirmed as part of booking confirmation. If you need an invoice for a business booking, let us know in your booking notes or through Support and we'll arrange it.

Once you're matched, your photographer coordinates the details with you — timing, location and any creative direction. Sharing references or a mood board ahead of time helps everyone arrive on the same page.

Yes. Because no payment is taken when you request a booking, reschedules are handled with our team on a case-by-case basis. Reach out through Support as early as you can and we'll help you find a new date.

Several packages offer overtime or additional-photographer add-ons. You can add these while configuring your package so the extra time is reflected in your estimated total, and options on the day are agreed with your photographer.

All edited images are delivered to a private GG Online Gallery linked to your account — ready to view, download and share. You'll be notified as soon as your gallery is ready.

Standard turnaround varies by service, and most packages include a standard delivery window with expedited options available as add-ons. For Photo Editing, turnaround ranges from 12 to 48 hours depending on your package.

Yes — professional editing and retouching are part of every package. Your final images are colour-corrected and polished, not raw camera files. Higher tiers include more advanced retouching.

Sign in to your account and open your GG Online Gallery to download full-resolution images or share the gallery. If you can't find your gallery, our team can help through Support.

Use the Forgot Password page to request a reset link by email, then follow it to set a new password. If the email doesn't arrive, check your spam folder or contact Support.

Sign in and head to your dashboard to see your bookings, access your galleries and update your profile. You'll need an account to keep everything in one place.

Creating an account keeps your bookings, confirmations and galleries together and makes downloading and sharing your images easy. You can sign up in a moment when you book.

Apply through our photographer application. We review every applicant before they join the network, so share your experience and a link to your work when you apply.

Once you're approved, GenieGalleries matches you with bookings that fit your services, location and availability. Each assignment comes with the client's brief and details so you can prepare.

Payout details are shared with photographers as part of onboarding. The exact schedule and method are being finalised, so approved photographers receive current details directly rather than fixed terms quoted here.

An affiliate program is on the GenieGalleries roadmap. It isn't open for sign-ups yet — if you'd like to be notified when it launches, get in touch through our contact page.

We're always open to commercial partnerships and larger, ongoing photography needs. Tell us about your business and what you're looking for through our contact page and the team will follow up.